Joe

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Viewing 13 posts - 1 through 13 (of 13 total)
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  • in reply to: Bluetooth mouse problem #41695
    Joe
    Keymaster

    Hi borgesp,
    Thanks for contacting us. Please can you email us at support(***at***)www.mirekusoft.com so we can follow up on how to resolve the problem. Please include any error messages you saw and repro steps. Thanks

    in reply to: Program stuck during uninstallation #40566
    Joe
    Keymaster

    Hi empleat,
    What was the name of the program you were uninstalling? Thanks

    in reply to: This program cause more harm than good #40561
    Joe
    Keymaster

    Hi empleat,
    Thanks for providing your feedback. Install Monitor will associate a change with the program that made it. It shouldn’t be random. I would need more details on the sequence of actions to get an idea for what happened. However, I would recommend a couple of best practices. Please review the Program Cleanup list before selecting OK. Install Monitor only removes the items that are selected. If there are things you don’t want to remove or unsure about you can unselect them or even cancel the dialog. You can also bring it back later if you have the Programs view set to show uninstalled programs. You can also turn on the System Restore option for program cleanup. If you have folders outside of the user profiles you want excluded from cleanup you can add them to the excluded folders in Options|Uninstaller.
    We are looking at ways of improving and simplifying this both from a user experience perspective and making the software smarter.

    in reply to: Default timeline history? #40552
    Joe
    Keymaster

    There is no default time limit for timeline history so it would be kept until you decide to remove the programs.

    in reply to: Install monitor failed to start service. #39871
    Joe
    Keymaster

    Hi empleat,
    On the support page there’s a “Click to chat” button on the left. You can also use the “Need Help?” button in the bottom right.
    Thanks

    in reply to: Install monitor failed to start service. #39869
    Joe
    Keymaster

    Hi empleat, it’s probably a temporary condition. If the Start Service button is not working you can try to start the service by running sc start mimeng from an administrator command prompt. Please can you also create a support ticket (https://www.mirekusoft.com/forum/forums/support/) so we can see what caused the error. Thanks

    in reply to: Lost all of my scanned programs… #39446
    Joe
    Keymaster

    Hi empleat, please can you use the “Need Help” button in the lower right corner to submit a support request. I’ll need to collect logs to see what’s happening. Thanks

    in reply to: This program just deleted everything in folder… #26021
    Joe
    Keymaster

    What game were you uninstalling and what ended up getting removed instead? Thanks

    in reply to: feedback #26010
    Joe
    Keymaster

    Hi empleat,
    This is supported in the latest version of the product.

    in reply to: feedback #26002
    Joe
    Keymaster

    Hi empleat,
    Thanks for the feedback. We’ll take that into consideration.

    Joe
    Keymaster

    Hi ABVBAV,
    Did your issue get resolved?
    Thanks

    in reply to: It probably need update for new version of Windows 10 #25817
    Joe
    Keymaster

    Hi Pavol,
    Sorry for seeing this late. For faster support, please use the support page. Do you remember what error were you getting?
    Thanks

    Joe
    Keymaster

    Hi ABVBAV,
    Please can you use the contact form to send a support request and we’ll make sure you’re taken care of.
    Thanks
    Joe

Viewing 13 posts - 1 through 13 (of 13 total)