Bluetooth mouse problem

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  • November 29, 2022 at 8:40 pm #41694
    borgesp
    Participant

    I have Install Monitor 4.8 installed on a new HP Envy 360 laptop with Windows 11. I recently purchased a bluetooth mouse for it but had issues getting it to work reliably. I bought another mouse and had the same problems. Through trial and error I discovered that the issue seems to be the Install Monitor service. If I disable it the mouse works. If I let it start normally the mouse does not work.

    November 30, 2022 at 12:43 am #41695
    Joe
    Keymaster

    Hi borgesp,
    Thanks for contacting us. Please can you email us at support(***at***)www.mirekusoft.com so we can follow up on how to resolve the problem. Please include any error messages you saw and repro steps. Thanks

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