Bluetooth mouse problem

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  • #41694

    I have Install Monitor 4.8 installed on a new HP Envy 360 laptop with Windows 11. I recently purchased a bluetooth mouse for it but had issues getting it to work reliably. I bought another mouse and had the same problems. Through trial and error I discovered that the issue seems to be the Install Monitor service. If I disable it the mouse works. If I let it start normally the mouse does not work.


    Hi borgesp,
    Thanks for contacting us. Please can you email us at support(***at***) so we can follow up on how to resolve the problem. Please include any error messages you saw and repro steps. Thanks

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